Thank you. I keep learning new things. Indeed when using the Live setup all is up to date, including charts.
Thinking more about it, it may be that charts were always one day old and I didn't notice as I only look at charts in TOS when doing some rudimentary backtesting with thinkback. When checking my positions I always have IB - Mosaic on one monitor and TOS on another and since the Analyze tab shows the current last price, it matched what the chart in Mosaic was showing and I never noticed the problem. I uncovered it yesterday when RUT option chains were messed up and Analyze tab didn't work at all for RUT. As the customer service person said, it looks like they really had some problems.