RJM - I think where things might be different than what you are expecting in your notes above is that I believe that after-hours quotes are not based on closing prices, but based on the Bid/Ask at closing which can sometimes be quite different and give some unexpected results from time to time. Bottom line - I would not base any significant decision or adjustments on after-hours information (note that this is true for most any software analysis program, not just ONE).
On a separate but related note - my recent personal experience with ONE has not been good:
I totally agree with you that ONE support is very poor and in fact, they have recently started to attack me personally, claiming that I have misused their software because I have shared images of some of my ONE modeled trades on the internet (mainly in these Aeromir channels) without proper attribution (I have shared images just like most any other trader has - and I have not found a single example of anyone using their "attribution statement", but no one seems to be getting harassed but me, at least at this point). This is
after I sent them 20-30 new subscribers over the past 10 months AND I told them back in March via email that I was planning to teach a Butterfly class and start sharing content including some shots of ONE online from time to time and asked if I could get a special price for the people I sent to them (they said "no special price"), but also said nothing about any "fee" for sharing images.
When I recently asked ONE a support question that someone had asked based on one of my posts, the next thing I know - ONE is asking for links and details of my postings so that they can send me an "extra invoice" and are threatening to turn me over to their legal department. Mind you - I have probably posted fewer than 30 - 40 images in these Aeromir channels in the last 10 months (and told them so), but I don't remember where I posted them all. They are saying that since I am not sharing my posts with them, they are presuming I am hiding something and turning me over to their legal department.
Mind you there is no requirement in their "Terms and Conditions" that require me to share everywhere I posted (even if I could remember), so I have simply asked them to show me anywhere they feel I am "non-compliant" and that I would be happy to remove the content or correct it in a manner they feel is appropriate and this is what they sent back to me:
View attachment 4420
Bottom line - I personally feel like they may be in a "Money Grab" mode for some reason and I would urge people to be very careful in how/where they use their product.
In full disclosure - they do have an "Attribution" requirement on their "Terms and Conditions" page, but back in March when I did start to share a few images of ONE, I asked Tom to put ONE attribution on all Aeromir pages - which he promptly did - so I am not sure what their concern is and they have still not given me any examples of me being non-compliant.
Just let this serve as a warning to anyone using ONE - that the company "May" decide you own them some indeterminate amount of extra money if you share any images that include their product and have not fully attributed them to their satisfaction.