Scott Slivnik
New member
Late August I contacted OptionVue to start a two-week trial. 1 or 2 days after my trial began, my OptionVue sales representative contacted me with an offer. The offer was $999 for 13 months (an extra month). I accepted the offer and purchased the software. A carrot was placed in front of me and took it.
My main workstation is a retina 5K iMac for software development needs. I ran Windows using Parallels Desktop. When I launch ThinkOrSwim and OptionVue, the fans switch to high speed almost immediately. No big deal there.
When using OptionVue, I use TOS for the data feed. I experienced the exact same issues others here experienced when using TOS and OptionVue together. Keystrokes were ignored and OptionVue stops receiving quotes from TOS. If I use the keyboard at all, OptionVue will stop receiving quotes within 15-30 minutes. I tried suspending quotes when using the keybord, as suggested here, but that only helps temporarily. In short, I experience the same issues as others here except my symptoms are several times worse than described here. I believe the severity of the issues are magnified by running Windows in a virtualized environment.
I contacted my sales representative today and requested a partial refund. I requested $895.26 of the $999. I used the software for 42 days and expect to pay for that. I would be willing to pay a reasonable termination fee if necessary. I already received a response stating that I will not receive any refund. I have not given up yet though. They were quick to take my money but refuse to do right by a customer afterwards.
I will post updates as things progress.
Scott
My main workstation is a retina 5K iMac for software development needs. I ran Windows using Parallels Desktop. When I launch ThinkOrSwim and OptionVue, the fans switch to high speed almost immediately. No big deal there.
When using OptionVue, I use TOS for the data feed. I experienced the exact same issues others here experienced when using TOS and OptionVue together. Keystrokes were ignored and OptionVue stops receiving quotes from TOS. If I use the keyboard at all, OptionVue will stop receiving quotes within 15-30 minutes. I tried suspending quotes when using the keybord, as suggested here, but that only helps temporarily. In short, I experience the same issues as others here except my symptoms are several times worse than described here. I believe the severity of the issues are magnified by running Windows in a virtualized environment.
I contacted my sales representative today and requested a partial refund. I requested $895.26 of the $999. I used the software for 42 days and expect to pay for that. I would be willing to pay a reasonable termination fee if necessary. I already received a response stating that I will not receive any refund. I have not given up yet though. They were quick to take my money but refuse to do right by a customer afterwards.
I will post updates as things progress.
Scott
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